Widerrufsrecht
Refund Policy
Last Updated: [26.01.11]
30-Day Money-Back Guarantee
At Justicepocket, we strive to ensure you are satisfied with your purchase. We offer a 30-day refund policy, which means you have 30 days after receiving your item to request a refund if there is an issue with your order.
No Return Required
To streamline the process and reduce shipping emissions, we do not accept physical returns of products.
If your item is damaged, defective, or incorrect, you do not need to ship it back to us. Instead, we will issue a full refund or send a replacement free of charge, provided you meet the eligibility criteria below. Please do not send your purchase back to the manufacturer.
Eligibility for Refunds
To be eligible for a refund without a return, your request must be submitted within 30 days of delivery. Refunds are generally granted under the following circumstances:
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Defective or Damaged Items: The product arrived broken, damaged, or is not functioning as described.
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Wrong Item Sent: You received a product different from what you ordered (e.g., wrong size, color, or model).
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Lost in Transit: The tracking information confirms the package was lost or never delivered.
Note: We generally do not offer refunds for "change of mind" if the item is in good working condition, but we review these requests on a case-by-case basis.
How to Request a Refund
To start a refund request, please follow these steps:
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Contact us at herowallet626@justicepocket.com within 30 days of receiving your order.
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Include your Order Number in the subject line.
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Provide a brief description of the issue.
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Attach clear photos or a short video showing the defect or damage. (This is required for us to process the refund without a return).
Refunds Processing
Once we receive your request and inspect the provided evidence, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it can take some time (usually 5-10 business days) for your bank or credit card company to process and post the refund.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at herowallet626@justicepocket.com